Service Support

Always Provide Valuable Service to Our clients

Listen to customers / Analysis customers’ need / Solve customers’ problem


24 Hours Online Service Support Team in English.

Provide customers with professional technical, application and price consultation ,free testing before order.

Free Software,manuals and videos download.

Professional, comprehensive training videos and materials are provided.

Free Spare Parts And Service Within Warranty Time.

Implement 48-hour problem & Questions Confirmation and Solution Policy .

Oversea Travel Service.

Technical issues and complaints

In case of technical questions and  If you need any technical support ,or have any questions regarding the faults for your laser machines purchased from Dowin Laser, please contact by Email: provide us with the following information:

Your name and company name

The photo of the nameplate on your Dowin laser machine (indicating Model Number, Series Number and the Date of order)

Description of the fault

Our technical service team will immediately support you.


Just in Case parts broken down,  We have parts for every machine ever sold by us.  Our support team could fast find out which part broken and Origin parts will be dispatched free during warranty (Some parts like Laser generator need to send back to us to repair) ,there will be a small wait 3-5 days by express door to door.

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